The requirements for documents needed at check-in depend on the type of accommodation and the applicable regulations. For hotels and other accommodation facilities, a Russian passport, an international passport, or a driver’s license may be accepted. For apartments, serviced apartments, and other properties where check-in or contract conclusion is carried out according to the rules of a specific property, the required documents are determined by the property itself. Front desk opening hours 11:00 - 21:00. Check-in with a pet is possible, but guests must agree with the accommodation in advance. An additional deposit may be charged for accommodation with an animal. Check-in takes place remotely. Guests must contact the property in advance, no later than 09:00 PM, to receive check-in instructions. Contact information is provided in the booking confirmation. Check-in after 09:00 PM is possible, but it is necessary to pre-coordinate with the accommodation facility and pay the deposit in advance. The deposit will not be refunded if: The guests did not wash their dishes — RUB 500.00; We took an additional set of bed linen — RUB 300.00; We took extra towels — RUB 100.00 for a large one, RUB 50.00 for a small one, even if the guests washed it themselves; Guests didn't take out the trash, including the leftovers of their food from the refrigerator — RUB 300.00; Walking around the apartment in dirty shoes — RUB 1000.00; Smoking — RUB 1000.00; Left a mess and dirt in the bathroom — RUB 1000.00; The amount for broken dishes is deducted depending on its value; Dirt or stains on furniture — RUB 1000.00; Used condoms or pads were left in a visible place — RUB 1000.00. Check—out time is 12:00, each additional hour after check-out time is charged in the amount of RUB 300.00, if plans change, guests must be notified of the check-out time in advance, before 11:00. If there is no warning or transfer of payment for the next day before the 12:00 day, the deposit will not be refunded. The deposit will be refunded after 18:00 on the day of departure, if the apartment is cleaned on that day, or between 13:00 and 17:00 the next day.