Important information
The requirements for documents needed at check-in depend on the type of accommodation and the applicable regulations. For hotels and other accommodation facilities, a Russian passport, an international passport, or a driver’s license may be accepted. For apartments, serviced apartments, and other properties where check-in or contract conclusion is carried out according to the rules of a specific property, the required documents are determined by the property itself.
Front desk opening hours 08:00 - 23:00.
Pet Accommodation Rules:
Only certain breeds of dogs can be accommodated and only after prior approval.
The service of accommodation with a pet is not provided all year round and only after confirmation of this possibility.
The hotel reserves the right to refuse accommodation without explanation, even if the guest has previously stayed with the same pet.
Accommodation Rules:
1. Only 1 pet.
2. Availability of a bed and a towel for paws during the stay.
3. The pet must not be left alone in the apartment/flat.
4. Walking the pet only in the park (if staying in apartments — strictly outside the territory of the apartment) with mandatory removal of waste products.
The cost of accommodation is:
1 day — RUB 800.00.
2 or more days — RUB 500.00 per day.
The cost is transferred together with the deposit upon arrival.
The deposit for pets is RUB 5000.00, refunded by 07:00 PM on the day of departure, subject to compliance with the general rules of accommodation and the rules for accommodation with a pet.
Violation of any accommodation rule, including checking in with a pet without warning or with a pet of a different breed than agreed upon, is grounds for:
1. Refusal to check in with retention of the entire cost of accommodation
2. Eviction with retention of the entire cost of accommodation from the moment the violation became known
3. Retention of the deposit in full
Early check-in and late check-out:
If the apartment is available and ready, check-in is possible without additional payment if you wish to check in no earlier than 08:00 AM. This information is available in the evening before check-in around 11:00 PM.
Check-in before 08:00 AM is possible only if the previous day is paid for.
Guaranteed early check-in before 02:00 PM is possible only with payment for the previous day.
If possible, the stay is extended until 03:00 PM free of charge, from 03:00 PM to 06:00 PM — hourly payment of RUB 300.00. Information about the possibility of late check-out is available on the day of check-out.
Check-out after 06:00 PM is possible with payment for the next day.
Guaranteed late check-out after 12:00 PM is possible only with payment for the next day.
Housing rules:
Smoking is allowed only outside. Smoking hookah, vape, electronic cigarettes, etc. in the apartments is prohibited.
Check-out time is 12:00 PM regardless of the check-in time.
Keep quiet. Violation of the peace at night (from 10:00 PM to 09:00 AM) is a violation of sanitary and epidemiological requirements, for which liability is provided for, established by Articles 6.3 and 6.4 of the Code of Administrative Offenses of the Russian Federation, which entails fines for citizens up to RUB 5000.00.
The list of services when renting an apartment / flat assumes a different list of services than when renting a hotel room, so it is necessary to maintain cleanliness: guests wash dishes and take out the trash themselves. The guest is responsible for collecting personal hygiene supplies that run out during the stay. The apartments are provided with the means to maintain cleanliness: a mop with a bucket and a brush with a dustpan.
In case of unforeseen situations, there are necessary means for children and ladies to avoid damage to property (towels, bed linen, mattress, sofa, etc.).
The number of people staying in the apartment must be the same as agreed upon when booking.
Guests are asked not to rearrange, not to take out furniture or bring their own furniture, not to give keys and codes from the apartment/flat to third parties.
When leaving the apartment/flat, guests are asked to turn off electrical appliances and lighting.
Violation of any of the points may result in partial or full retention of the deposit, or lead to early eviction (without compensation for the funds paid).
